Why is my BTC Deposit not reflecting in my wallet?

• Please be informed that bitcoin deposits are automatically credited to the NairaEx wallet after the bitcoin reaches 2 or more confirmations on the bitcoin network. NairaEx supports the BTC network for bitcoin deposits.

• The speed of deposits depends on the fees paid by the sender and the Blockchain network speed. Bitcoin deposits from other wallet providers might be delayed by them for compliance purposes. However, you are advised to kindly contact your sending wallet provider to know the estimated confirmation time of your bitcoin as NairaEx is not involved with the confirmation and we cannot accelerate the transaction.

• Double check the NairaEx address you copied to ensure it is the same address pasted on your sending wallet provider before sending your bitcoins.

• Once you confirm that the deposits are sent with the correct network, sent to the correct address and reached 2 or more confirmations, kindly reach out to our live chat agents on the website or to support at [e-mail] with the following details for investigation.
  
  

1. Amount deposited

2. Date the deposit was made

3. Bitcoin amount (Kindly state the amount in bitcoin not dollars)

4. Hash ID of the bitcoin transaction (Not your exchange internal reference)

5. A screenshot of the sending wallet/exchange showing the address, amount, date and tx hash

That’s all!!!
Your wallet will be credited as soon as the details provided are valid and confirmed.